AHA News:Hospitals performing in the top quartile on the HCAHPS survey of patients’ perception of care had slightly higher average scores for clinical quality than hospitals performing in the bottom quartile, according to a study in the Oct. 30 New England Journal of Medicine.
Satisfaction Measures
Health care consumers and employers in the Northeastern U.S. have a unique tool for evaluating the region's hospitals and managed care plans: the New York State Health Accountability Foundation's Regional Health Care Report Card.
I was sent this press release, which covers the July launch of WhereToFindCare.com
I had a quick look, and was surprised to see two hospital reviews get published immediately, not sure if they were moderated or not. Also, my one review of each hospital was enough to generate a score for future viewers, although it's pretty clear that only one survey was submitted.
Rosa Baier updates us:
Rhode Island's Department of Health currently reports clinical quality measures and patient satisfaction for nursing homes, home health agencies, and hospitals. The 2007 satisfaction reports for nursing homes and home health agencies have both been updated within the past 2 months:
Home health:
http://www.health.ri.gov/chic/performance/homehealth/index.php#satisfaction
http://www.health.ri.gov/media/080529a.php

